Returns & Exchanges
At Wildgrain, we stand behind the quality of our artisanal breads and pastas and want you to be completely satisfied with every bake. If your order arrives damaged or doesn't meet our high standards, please contact us within 7 days of delivery for a replacement or refund.
Document the Issue
Take clear photos of any damaged packaging or product quality concerns as soon as your box arrives.
Contact Support
Email our Member Success team at [email protected] with your order number and the photos you collected.
Review Process
Our team will review your request within 48 hours to determine if a refund or a replacement shipment is necessary.
Resolution
Once approved, a credit will be applied to your original payment method or a new tracking number will be issued for your replacement.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing